This Privacy Policy explains how Rubbish Clearance Bow collects, uses, stores and protects your personal data in line with the UK General Data Protection Regulation and related data protection laws. It applies to all Rubbish Clearance Bow customers, prospective customers and website users within the Bow area and surrounding neighbourhoods who use our rubbish clearance, waste removal or related services.
We are committed to handling your personal information lawfully, fairly and transparently. Please read this Privacy Policy carefully so you understand what data we collect, why we collect it, how long we keep it, and the rights you have in relation to your information.
Rubbish Clearance Bow is the controller of the personal data you provide when you contact us, request a quote, make a booking or use our services. This means we decide how and why your personal data is processed.
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us using the contact details published on our usual communication channels. When you contact us about privacy matters, please tell us that your query relates to the Privacy Policy for Rubbish Clearance Bow.
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, phone number, email address and postal address for the property where waste is collected or where you request an estimate.
Service and booking information, including details about the type of rubbish clearance you require, dates and times of collections, access instructions, vehicles and crew assigned, and any notes relevant to providing the service safely and effectively.
Correspondence and communications, such as emails, text messages, call notes and enquiry forms submitted when you request quotes, ask questions or provide feedback.
Payment and transaction information, such as the amount charged, payment status and reference numbers. Where card payments are used, these are processed securely by a payment processor and we do not store full card details.
Technical and usage information, which may include your IP address, device type, approximate location, and information about how you interact with our website or digital services, collected through server logs and similar technologies.
Marketing preferences, including whether you have consented to receive marketing communications from us and your preferences about how we contact you.
We will only process your personal data when we have a lawful basis to do so under the UK GDPR. We rely on the following lawful bases:
Performance of a contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes handling enquiries, providing quotes, confirming bookings, attending your premises to carry out rubbish clearance, issuing invoices, and dealing with any service-related issues.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with you, keeping records of jobs carried out in your area, and protecting our business from fraud or misuse.
Legal obligations. We process certain data to comply with legal obligations relating to waste transfer, taxation, accounting, and other regulatory requirements. For example, we may need to keep invoices and waste transfer notes for a legally required period.
Consent. In some cases we rely on your explicit consent, for example where we send you certain types of marketing communications by email or text that are not covered by our legitimate interests. When we rely on consent, you can withdraw it at any time by contacting us or using the unsubscribe option in our communications.
We use your personal data for the following purposes:
To respond to enquiries, provide quotes and advise you about our rubbish clearance services in Bow and the surrounding area.
To set up and manage bookings, plan routes, attend your property and deliver the agreed waste removal service safely and efficiently.
To manage payments, process refunds where necessary, and maintain accurate financial and service records.
To communicate with you about your booking, any changes to services, follow up on completed jobs and request feedback.
To manage our business operations, including scheduling staff, monitoring service quality, training, and improving our processes and customer experience.
To meet our legal and regulatory obligations, including record-keeping relating to waste disposal and financial transactions.
To send you marketing information about our services in Bow when we are allowed to do so by law or where you have given consent, and to manage your marketing preferences.
We may share your personal data with third parties when necessary for the purposes described in this Privacy Policy and where this is allowed by law. These third parties may include:
Service providers and processors who act on our instructions to help us deliver our services. This may include IT and hosting providers, communication platforms, payment processors, booking or scheduling tools, and customer service systems.
Professional advisers such as accountants, lawyers or auditors, where necessary for business management, financial reporting or legal advice.
Regulators, public authorities and law enforcement agencies where we are required to share data in order to comply with legal obligations or to protect our rights, property or safety.
When we use processors, we make sure there is a written contract in place that requires them to keep your data secure, use it only for our specified purposes and comply with data protection law.
We keep your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to meet any legal, accounting or reporting requirements.
The length of time we keep your data depends on the type of information and the reason we collected it. In general:
Contact and booking details are kept for as long as you are an active customer and for a reasonable period afterwards to handle queries, complaints, repeat bookings and record-keeping.
Invoices, payment records and waste transfer documentation are typically kept for a number of years to comply with tax, accounting and waste management regulations.
Marketing data is kept until you opt out of receiving marketing or until we decide that it is no longer necessary for the purpose for which it was collected.
When personal data is no longer required, we will delete it or anonymise it so that it can no longer be used to identify you.
Some of our service providers may store or process your personal data outside the United Kingdom. Where this is the case, we will ensure that appropriate safeguards are in place to protect your information, such as using countries that have been recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent arrangements.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include secure systems, access controls, staff training and regular review of our data handling procedures.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. However, we work to maintain a level of security appropriate to the risks associated with the processing of your data.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Bow customers, prospective customers and users of our services in the Bow area. Your rights include:
The right of access. You can request confirmation of whether we hold personal data about you and request a copy of that data, together with information about how we use it.
The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You can ask us to restrict how we use your data in certain situations, such as while we are reviewing a request to correct it.
The right to data portability. In some cases you can ask us to provide your personal data in a structured, commonly used and machine-readable format and to transfer it to another controller where technically feasible.
The right to object. You can object at any time to the processing of your personal data based on our legitimate interests, and you can always object to the use of your data for direct marketing.
The right to withdraw consent. Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the time limits set by law.
You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we use your personal data. We would, however, appreciate the chance to deal with your concerns directly in the first instance.
We may update this Privacy Policy from time to time to reflect changes in law, our services or how we handle personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data when you use Rubbish Clearance Bow in the Bow area.
Read how Rubbish Clearance Bow collects, uses, stores and protects your personal data in line with the UK GDPR, including your rights and contact details.
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